Request to Customers
◆Please wear a mask before entering the store.
◆Hand sanitizer stations have been installed near the entrances.
Please thoroughly disinfect your hands upon entering the store.
◆Hanshin reserves the right to refuse entry to customers in poor health.
◆Whenever possible, please avoid shopping when the store is crowded (particularly just after opening and before closing).
◆Please refrain from visiting the store in large groups.
◆Practice appropriate social distancing when using the escalators or elevators.

Opening Hours

Every day
10:00 a.m. → 8:00 p.m.
※Operating hours subject to change.

Information for Foreign Customers

You can have a 5% discount GUEST COUPON at Tax Refund Counter on the 2F.
Upon showing your passport, a GUEST COUPON will be issued.
Please present your GUEST COUPON at the cashier.
*This discount does not apply to certain items.

How to claim a consumption tax refund

We charge 1.55 as a service fee of the purchased items.(not inclouding tax)

Eligibility for claim application
  • ●A non-Japanese visitor from abroad
    (proxy application is not accepted)
  • ●A non-Japanese person not residing in Japan whose stay in Japan is no longer than 6 months
    * the re-entry date is not applicable
  • ●A diplomat residing in Japan
  • ●A Japanese national who has resided outside Japan for more than 2 years and is visiting Japan for less than 6 months
Application period
  • ●On the day that the item is purchased(during business hours)
Applicable items General goods Consumable goods
Goods other than consumable goods
(Clothes, bags, accessories, etc.)
Consumable goods
(Food, beverages, cosmetics, drugs, etc.)
Applicable amount Minimum purchase amount at the store on the same day 5,000yen (not including tax) Minimum / maximum purchase amount at the store on the same day Minimum 5,000yen and maximum 500,000yen (not including tax)
General goods and consumable goods can be combined.
When combining goods, conditions for consumable goods will apply to all goods.
Refund method
  • ●Cash
  • ●Smartphone settlement(Wechat Alipay)
  • ●Credit Card (in the cardholder’s name)
<Accepted Cards>
Visa, Mastercard, American Express, Diners Club, UnionPay
Packaging Not specified Packaged as specified by the government.
Do not open the packaging until you are out of Japan.
If you consume the item inside Japan, you will be charged the consumption tax.
When combining general items and consumable items, both types of items will be treated as consumable items.
Documents to present
  • ●Purchased goods
  • ●Receipt of the purchased item
  • ●Passport of the person applying for refund
    (copies are not accepted; a relevant entry stamp must be presented)
    • * Diplomats are required to present a "DS card"
    • * Crew members are required to present a "Crew Member's Landing Permit"
    • * Japanese residing outside Japan for more than 2 years are required to present an original of relevant visa, etc.
  • ●The credit card used to purchase the item (if applicable)
    • * The cardholder name must be the same as that of the passport holder
    • * Corporate cards ( inclouding the pointcard)
  • ●2F Tax Refund Counter

* The Service Fees once paid are not refundable, even if you return the purchased item. Thank you for your understanding.

In-store Services

-- Free Wi-Fi Connecting Service

Free Wi-Fi is available throughout the Hanshin Department Store Umeda Main Store.
SSID: wifihhdept
* Not available in all locations, with limited connectivity in some places depending on the time and situation. Thank you for your understanding.
• Free Wi-Fi service is available to all customers.
• Registration of an e-mail address, etc. is required.
• Up to three 60-minute connections are permitted per day.
• To ensure universal connectivity, WEP and other security measures are not enforced. Please keep this in mind when using the service.

Click here for details on how to use the service.

Cards accepted

Smartphone Settlement Service

Overseas Customer's VIP Club

The Overseas Customers’ VIP Card shall be limited to individuals, who purchase a total amount of 1 million JPY of goods(before tax) within a year, and who complete tax refund for those goods.

Membership Privileges

・7% off purchases for Silver Card Members
・Upgrade a Silver Card to a Gold Card to get 10% off of purchases when your total purchases exceed 5 million JPY(before tax).
* Some items exempted

Participating stores

Hanshin Department Store Umeda Main Store
Hankyu Department Store Umeda Main Store
Hankyu Men's Osaka
Hankyu Men's Tokyo
Hakata Hankyu