- Sunday to Thursday
- 10 am → 8 pm
- Friday and Saturday
- B1 to 3rd Floor
- 10 am → 9 pm
- 4th to 9th Floor
- 10 am → 8 pm
* B1 Snack Park, 1F Shake Shack
Every day 10 am → 10 pm
* Opening hours may change depending on the season.
Information for Foreign Customers
You can have a 5% discount GUEST COUPON at the information counter on the B1F or Tax Refund Counter on the 2F.
Upon showing your passport, a GUEST COUPON will be issued.
Please present your GUEST COUPON at the cashier.
*This discount does not apply to certain items.
How to claim a consumption tax refund
We charge 1.55 as a service fee of the purchased items.（not inclouding tax）
|Eligibility for claim application||
|Applicable items||General goods||Consumable goods|
|Goods other than consumable goods
(Clothes, bags, accessories, etc.)
(Food, beverages, cosmetics, drugs, etc.)
|Applicable amount||Minimum purchase amount at the store on the same day 5,000yen (not including tax)||Minimum / maximum purchase amount at the store on the same day Minimum 5,000yen and maximum 500,000yen (not including tax)|
|General goods and consumable goods can be combined.
When combining goods, conditions for consumable goods will apply to all goods.
Visa, Mastercard, American Express, Diners Club, UnionPay
|Packaging||Not specified||Packaged as specified by the government.
Do not open the packaging until you are out of Japan.
If you consume the item inside Japan, you will be charged the consumption tax.
|When combining general items and consumable items, both types of items will be treated as consumable items.|
|Documents to present||
* The Service Fees once paid are not refundable, even if you return the purchased item. Thank you for your understanding.
-- Wi-Fi Connecting Service
HANSHIN UMEDA FLAGSHIP STORE
2F Tax Refund Counter
Smartphone Settlement Service
Overseas Customer's VIP Club
The Overseas Customers’ VIP Card shall be limited to individuals, who purchase a total amount of 1 million JPY of goods(before tax) within a year, and who complete tax refund for those goods.
・7% off purchases for Silver Card Members
・Upgrade a Silver Card to a Gold Card to get 10% off of purchases when your total purchases exceed 5 million JPY(before tax).
* Some items exempted
Hanshin Department Store Umeda Main Store
Hankyu Department Store Umeda Main Store
Hankyu Men's Osaka
Hankyu Men's Tokyo